Shipping

We aim to despatch all UK standard delivery orders within 3 working days, however, please do not contact us regarding the delivery status of your order during the first 7 days.

Reasonable allowance should be made for orders made over the weekend and at public holidays.

Where recorded or guaranteed next day delivery is used, the delivery must be signed for.

We may send your order in multiple packages.

If we attempt delivery via Royal Mail Recorded Delivery or Special Delivery and nobody is available to sign for the package, you will be notified that your package is being held for collection.

Returns

You have the right to cancel your order at any time up to 28 working days after the day following the delivery of the goods by contacting our Customer Services department by email or post.

Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new when you return them to us; so please do not use the goods or open any sealed packaging. If you have any questions about the goods or need help on deciding whether or not to keep them, please contact Customer Services for more information.

If the products have already been posted to you, you must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given. You should return products to:

Movie-Maniacs ( Safestore )
2 Colville Court
Winwick Quay
Warrington
Cheshire
WA2 8QT

You must enclose a copy of the original invoice. When returning goods we recommend that you use recorded delivery, or obtain a proof of posting from the Post Office.

If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have rescinded your request to cancel and accepted the goods. You will be charged for your order at the price originally agreed as per our Terms and Conditions. Any administrative charges incurred shall be added to the total price of the order.

A 15% Re-stocking fee plus the original cost of our postage will be deducted from your refund to cover our costs if the return is through no fault of our own. (E.G. if the wrong product(s) was ordered.)

Please use the original packaging to return a Product. Where this is not suitable, please use packaging of an equivalent quality. Failure to do so may result in damage to the product which you will be liable for.

You must notify us of any shortage, damage or defect in the Product within 28 days of delivery or you will have been deemed to have accepted the Product. If the Product is found to be faulty or defective, then we will offer you either a replacement or a full refund where appropriate.

None of the above affects your statutory rights.